Data Deletion Policy & Instructions

1. Overview & Data Rights

Lumigenc respects your right to control your personal and business data. You have the right to request full erasure of your user profile, authentication tokens, uploaded files, and stored application metadata at any time.

2. Self-Service Account Deletion

You can delete your account directly inside Lumigenc products (such as Sequor):

1. Log in to your account at https://sequor.tech.
2. Navigate to Account Settings → Security & Privacy.
3. Click Delete My Account and confirm account removal.

3. Requesting Data Erasure via Email

If you are unable to access your account or wish to submit a manual deletion request, email our support team at support@lumigenc.com with the subject line "Data Deletion Request".

4. Deletion Timeline & What Gets Removed

Upon receiving an account deletion request:

• Connected social media OAuth tokens (LinkedIn, Meta) are immediately revoked and permanently purged.
• Uploaded media assets (images, videos), AI drafts, and scheduled posts are deleted within 30 days.
• You will receive a confirmation email upon completion of data purge.

5. Retention Exemptions Required by Law

Certain financial transaction logs, tax invoices, and legal records associated with paid Cashfree subscriptions may be retained for up to 7 years to comply with statutory accounting and legal obligations in India.

6. Contact Support

For assistance with data deletion, contact: